Terms & Conditions

General

All products and services of Bulk Food Box. Its subsidiaries and affiliates are subject to the terms and conditions (the "Terms") of the applicable agreements governing the content of Bulk Food Box Internet Website (the "Site").

The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern.

The information, material and content provided in the pages of the Site (the "Information") may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.

We have a firm No Cancellation policy. In order to assure accurate stock and timely delivery, placing an order immediately initiates the fulfillment from our suppliers. Please take a moment to ensure your order is complete before submitting

Internet E-Mail

Any unprotected E-Mail communication over the internet is, as with communication via any other medium (e.g. fax machines, cellular phones, post office mail), not confidential, subject to possible interception or loss, and also subject to possible alteration. We do not encourage anyone to email personal or financial information to Bulk Food Box, and Bulk Food Box is not responsible for and will not be liable to you or anyone else for any damages in connection with an email sent by you to Bulk Food Box or an email sent by Bulk Food Box to you at your request.

No Endorsements

No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information.

Links/Software

Links from or to web sites outside the Site are meant for convenience only. Bulk Food Box does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein or their products and services. Linking to any other site is at your sole risk. Bulk Food Box will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only. Bulk Food Box is not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

Offers, Discounts & Coupon Limitations

Promotional offers, discounts and coupons can be used at Bulk Food Box where applicable/available. Promotional offers can include but are not limited to first-time orders discounts, loyalty programs, or others where applicable. Compare at prices are based of retail pricing at local Edmonton natural health food stores. Bulk Food Box reserves the right to deny, cancel and/or withhold discounts/referral credits at any time due to misuse or for any other reason, at our sole discretion.

Refund Policy

Bulk Food Box will provide a 100% refund for defective, damaged or incorrect products. We do not provide a refund for taste preferences.

A wrong product was ordered: If you have wrongly ordered a product we will only proceed with a refund as Store Credit if the product is unopened and unused. You can send the product back to our warehouse at your shipping cost. If the product is received and it is opened, we are not to proceed with a refund of any kind.

A wrong product was sent: we will exchange it at our shipping cost. We require a product that was sent to be returned, again, at our shipping cost.

Best Before Date: We guarantee that any products purchased will have at least 25 days before their best before date unless otherwise noted in specific product descriptions.

Shipping Policy

We guarantee delivery within your scheduled delivery time. We will not be held liable for damages to products after we have delivered your products. Damages can include but are not limited to thawing, freezing, & theft that may occur. Please ensure that you are able to receive your products or they will be left at your front door. Our pickup location is open Monday to Wednesday 9 AM - 5 PM, Thursday to Friday 9 AM- 6 PM, and closed on Weekends and Statutory Holidays.